All
of the above qualities can be found in LoanCare Servicing
Center!
Q:
Can LoanCare subservice my entire portfolio?
A: Yes. LoanCare
is an approved Seller/Servicer for FNMA, FHLMC, GNMA and a
number of other private investors and conduits. We subservice
a variety of loan products including subprime, commercial and
consumer loans, open ended HELOCs and second mortgages. For
many of our clients, we are a one-stop shop for all their servicing
needs.
Q:
What type of service can my borrowers expect to receive from
LoanCare?
A:
To us, LoanCare means guardianship. We
recognize that customers/members are the most important part
our clients’ businesses. With
average answer rates consistently over 98% and average hold
times consistently below 2 minutes, LoanCare provides our clients’
customers/members with prompt attention to inquiries. Our Customer/Member
Services representatives are courteous, well trained and have
an average of five years experience in loan servicing. LoanCare
has an excellent reputation in the subservicing business for
providing quality service not only to our clients but also our
clients’ borrowers.
Q:
Does LoanCare provide its clients with advance notice of borrowers
paying off?
A: Yes. LoanCare’s “Payoff Intercept” program
provides notification to clients within 24 hours of our receipt
of information from borrowers of an intent to payoff. There
is no additional cost for this program.
Q:
Does LoanCare support an electronic transmission of set up data
for loans to be transferred for servicing on a flow basis?
A: Yes. Several
of our clients send loan information to us electronically and
we “talk to” a number
of loan origination systems. Initially, we will send a field
definition document to our clients' IT department to ascertain
how much of our requested data is actually on their Loan Origination
System. There may be some initial file mapping required for
the interface, however, because we already support the extraction
of data from a number of loan origination systems, we expect
the charges for our time and direct costs for set up to be
nominal.
Q:
Does LoanCare support an automated interface to a client’s
G/L system?
A: At the present time, LoanCare provides a number of our clients
with loan information on a daily basis,
including an extensive program to supply daily interest accrual
information. During the “becoming a client” process, we will
determine the specific information required for a feed to a
client’s G/L System and how often the information is
to be transmitted. Whenever practical, we will utilize the
technology we have in place to meet your need, however, should
your G/L requirements be unique, systems to support that need
can be developed.
At
the “Center” of Your Servicing Needs
