Banks & Credit Unions

Maximize retention, maintain compliance and mitigate financial risk. We provide exceptional customer and member support with industry leading mortgage portfolio management.

Superior Service and Performance

We are proud of our longstanding partnerships with banks and credit unions nationwide, many of them exceeding decades. We have invested heavily in technology and skilled professionals to deliver a superior mortgage servicing experience. We are a partner, an extension of your team committed to delivering results, treating your members and customers as our own.


Our proprietary analytics platform offers unprecedented visibility into your loan data. Dashboards provide at-a-glance summaries down to the loan level. Lenders can access historical, current and predictive views of their loan portfolio to identify opportunity, manage risk and mitigate loss.

This is LoanCaring

Exceptional customer service starts with our people. We provide personalized support, including more than 1,200 highly trained staff in redundant call centers nationwide. Our intuitive website,, equips lenders and borrowers with extensive self-serve tools and resources.

An Extension of You

We strive to make our services to your members as streamlined as possible. This includes tendering and applying payments made through bank branch systems and single sign-on capabilities. We offer a variety of private label options to keep your company’s name and logo in front of your customers. When your brand is associated with advanced servicing systems and caring customer service specialists, your borrowers will choose to work with you again and again.

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Adding Value to Membership

We work extensively with Credit Union Service Organizations (CUSOs) to provide mortgage subservicing support for their members. We add significant value to CUSOs specializing in origination services by enabling them to add servicing to their membership offering.

Understanding Bank Culture

We pioneered the subservicing business in the early 1990’s. At the time, LoanCare was an operational division of a $300MM thrift located in Norfolk, VA. In other words, we thoroughly understand bank culture and what is important to their customers.