Banks & Credit Unions

Maximize retention, maintain compliance and mitigate financial risk. We provide exceptional member support with industry leading mortgage portfolio management.

Superior Service and Performance

We are proud of our longstanding partnerships with banks and credit unions nationwide, many of them exceeding decades. We have invested heavily in technology and skilled professionals to deliver a superior mortgage servicing experience. We are a partner, an extension of your team committed to delivering results, treating your members as our own.

Transparency

Our proprietary analytics platform offers unprecedented visibility into your loan data. Dashboards provide at-a-glance summaries down to the loan level. Lenders can access historical, current and predictive views of their loan portfolio to identify opportunity, manage risk and mitigate loss.

This is LoanCaring

Exceptional member service starts with our people. We provide personalized support, including more than 1,200 highly trained staff in redundant call centers nationwide. Our proprietary website, MyLoanCare.com, equips lenders and members with extensive self-serve tools and resources.

An Extension of You

We strive to make our services to your members as streamlined as possible. This includes tendering and applying payments made through bank branch systems and single sign-on capabilities. We offer a variety of private label options to keep your company’s name and logo in front of your members. When your brand is associated with advanced servicing systems and caring member service specialists, your members will choose to work with you again and again.

row of houses

Adding Value to Membership

We work extensively with Credit Union Service Organizations (CUSOs) to provide mortgage subservicing support for their members. We add significant value to CUSOs specializing in origination services by enabling them to add servicing to their membership offering.

Understanding Bank Culture

We pioneered the subservicing business in the early 1990’s. At the time, LoanCare was an operational division of a $300MM thrift located in Norfolk, VA. In other words, we thoroughly understand bank culture and what is important to their homeowners.

LoanCare Mortgage Servicing Solutions

team working on computers

SUBSERVICING

LoanCare is an outsource option for banks and credit unions to expand capabilities and respond to market dynamics with operational efficiency and without infrastructure dependencies.

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COMPONENT SERVICING

LoanCare component servicing enables clients to pay for what they need. Capabilities include Mortgage Insurance Claims, Post-Foreclosure and Foreclosure Services, Bankruptcy Monitoring, Loss Mitigation and Collections.

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INTERIM SUBSERVICING

LoanCare interim services help clients navigate the complexities associated with selling loans in secondary markets. Reduce manpower, streamline transitions, avoid onboarding delays, and maintain RESPA compliance.

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Credentials

In addition to holding licenses in each state requiring one, LoanCare is an approved servicer for the U.S. mortgage industry.

Moody's
S&P Global
Fitch Ratings
Moody's
SQ2- (Above Average)
S&P Global
Above Average
Fitch Ratings
RPS2+ Prime
RPS2+ Subservicers

This is LoanCaring.

LoanCare delivers the best-in-class servicing experience for lenders and homeowners . We provide industry leading portfolio management. Your success is ours. We treat your homeowners as our own.

Service Beyond Expectations

People

It begins with unmatched industry expertise.
Your customers receive the support they need from the most qualified professionals, no matter when or how they reach us.

Performance

Quality, Compliance, Dependability
Our clients know we will get the job done, delivering the best financial outcomes with exceptional customer support.

Technology

Innovation at work.
From our digital first mindset to our proprietary analytics platform, we uniquely offer the most actionable portfolio insights and data-driven strategies in the industry.

Interested? Let’s talk.

Learn how our mortgage servicing solutions deliver superior service for your members while minimizing risk and driving business efficiency. Please submit information for us to reach you.