YOUR LOAN SUBSERVICING PARTNER
LoanCare has developed long-standing partnerships with several commercial, community and savings banks, most of whom have been clients for over 10 years. As pioneers of the subservicing business, we began servicing for others in the early 1990’s. At the time, LoanCare was an operational division of a $300MM thrift located in Norfolk, VA and for this reason, we thoroughly understand the bank culture and what is important to bank customers.
Our streamlined process of tendering and applying payments made through bank branch systems and single sign-on capabilities enables our bank clients to provide a seamless service experience for their customers.
With LoanCare, our bank clients have access to advanced servicing systems without lead time or developmental costs. We utilize the Black Knight Financial Services Mortgage Servicing Platform, MSP®, the most widely used servicing platform in the industry.
LOANCARE'S ADVANCED SYSTEMS
Over time, LoanCare has invested heavily in leading-edge servicing technology to provide our clients with transparency and enable them to easily access their loan data. We will place the following self-help tools in our bank’s hands to help you track and trend loan portfolios. We are the only subservicer that offers:
- Client Reporting – a dashboard summary report with an ability to drill down to detail
- Report Writer – clients develop their own custom reports from 600-plus data elements
- Dynamic Loan View – access to a vast amount of loan-level data and a window into LoanCare’s servicing system
- MyLoanCare – our premier borrower-facing website
- Customer Advocate Website – intercepting and providing solutions to customer issues
- Mobile Platform – borrower loan information is retrieved from smart phones and tablets
WORLD-CLASS CUSTOMER SERVICE
LoanCare maintains a world-class call center. Our employees undergo extensive training to ensure all client service representatives are prepared for their daily duty of providing exemplary service to our clients’ customers. Our call center’s skills-based call routing technology promotes more efficient call handling with reduced call transfer, therefore improving the overall customer experience.
LOANCARE'S BANK SERVICING SOLUTIONS
Banks can outsource to LoanCare to gain access to best-in-class staff and technology without the associated lead time or development expense.
LoanCare understands that not all subservicing offerings are the same, so we offer the option to “unbundle” our services.