LoanCare has developed long-standing partnerships with several commercial, community and savings banks, most of whom have been clients for over 10 years. As pioneers of the subservicing business, we began servicing for others in the early 1990’s. At the time, LoanCare was an operational division of a $300MM thrift located in Norfolk, VA and for this reason, we thoroughly understand the bank culture and what is important to bank customers.

Our streamlined process of tendering and applying payments made through bank branch systems and single sign-on capabilities enables our bank clients to provide a seamless service experience for their customers.

With LoanCare, our bank clients have access to advanced servicing systems without lead time or developmental costs. We utilize the Black Knight Financial Services Mortgage Servicing Platform, MSP®, the most widely used servicing platform in the industry.

LoanCare maintains a world-class call center. Our employees undergo extensive training to ensure all client service representatives are prepared for their daily duty of providing exemplary service to our clients’ customers. Our call center’s skills-based call routing technology promotes more efficient call handling with reduced call transfer, therefore improving the overall customer experience.