At LoanCare, we understand that all subservicing offerings are not one-size-fits-all. In addition to full servicing subservicing, we can also “unbundle” our services so that our bank clients can choose and pay for only those services they need.


LoanCare, on behalf of our bank clients, can perform one or more of the following services:



LoanCare’s collection efforts focus on educating bank borrowers on proper debt management in order to maximize the likelihood of continued timely payment. We work with borrowers to establish clear expectations and identify and resolve any financial concerns that may occur. LoanCare can perform the following collection efforts on behalf of the bank:

  • Determine reason for default
  • Present repayment plans
  • Conduct skip tracing
  • Coordinate property visits and post payment reminders
  • Solicit for interest in loss mitigation solution

Loss Mitigation

LoanCare initiates early contact with those borrowers who are in significant financial trouble to discuss alternatives to foreclosure. LoanCare reviews, identifies and works loans to achieve successful workout solutions to avoid foreclosure, minimize losses and help borrowers become long-term homeowners. The following services are offered in combination or a la carte:

  • Outbound Calling Campaigns
  • Inbound Call Management
  • Hardship Package Management
  • Workout Decision Follow Up
  • Quality Control Review
  • Second Looks
  • Mass Mods
  • Short Sales

Bankruptcy Monitoring

LoanCare’s bankruptcy monitoring service is intended to assist our bank clients in monitoring their portfolios for bankruptcy filings as well as monitoring the progression of a borrower’s bankruptcy proceedings after initiation. LoanCare can perform the following bankruptcy monitoring services on behalf of the bank:

  • Scrub portfolio daily to identify new filings, discharges, dismissals and death notices
  • Notify client of new filing, proof of claim filing, account monitoring, payment application and motion for relief monitoring
  • File motion of relief at the 60th day of default of plan
  • Perform loss mitigation solicitation, working directly with debtor counsel to facilitate loan modification or deed-in-lieu of foreclosure

Foreclosure Services

LoanCare can also perform foreclosure services on behalf of the bank. We strive to encourage borrowers to make all payments due, however, when satisfactory arrangements are unable to be made for delinquent payments, LoanCare can perform the following foreclosure services on behalf of the bank:

  • Order inspections as prescribed by Agency Guides
  • Pursue foreclosure when no satisfactory collection arrangements can be made
  • Determine eligibility for foreclosure referral
  • Set up foreclosure, first legal monitoring, timeline management, document management, bid and valuations services

Mortgage Insurance (MI) Claims

LoanCare offers MI claims support on behalf of the client. LoanCare can perform the following services:

  • Prepare and present claims to qualified insurer under any MI policy
  • Perform title search, asset management and disposition of REO property
  • Manage, conserve, protect and operate each REO property for the purpose of maximizing the net present value of proceeds recoverable


LoanCare offers the following services to assist banks in the post-foreclosure process:

  • Monitor and review property inspection results, vacant property remediation and prepare for conveyance
  • Review all vendor invoices to validate appropriate expenditures, allowable limits and statutory compliance
  • REO management including market analysis, listing recommendations and repair analysis