VALUE PROPOSITION

LOANCARE VALUE PROPOSITION


LoanCare has the experience and expertise to accommodate the scalability of your operations, provide greater visibility into your portfolio, enhance your customers’ experience and reinforce your own compliance and oversight practices.

LOANCARE IS FINANCIALLY STRONG AND HERE TO STAY


As part of the Fidelity National Financial, Inc. (NYSE: FNF) family of companies, LoanCare has the backing and partnership of some of the largest and most respected leaders in the industry. With over $60 million in capital ourselves, as well as liquidity and capital lines available through ServiceLink, LoanCare is one of the most financially strong subservicers in the industry. LoanCare offers:

  • Enterprise solutions built on a strong foundation of technology
  • A strong vendor management program
  • Access to direct in-family and third-party transaction-level default services
  • The ability to scale quickly to one million loans, alleviating client capacity challenges
  • Continual investment in technology and infrastructure

WE ACHIEVE GREATER CUSTOMER SATISFACTION


We understand how important customer relationships are to our clients and we share that focus. Through our advanced systems and dedicated, highly trained call center associates, we continually work to ensure consumers receive an exceptional overall experience. With our dynamic private label program in place, this positive experience is an excellent reflection on you. The following are some of our customer-centric servicing features found nowhere else in the industry:

  • Customer advocacy site
  • Bilingual borrower-facing site
  • Bilingual home retention page
  • Borrower mobile access to loan information on smart phones or tablets

WE FOLLOW STRICT CORPORATE GOVERNANCE


LoanCare employs a highly organized corporate governance structure that incorporates strict compliance practices and monthly quality assurance reviews that drive risk mitigation. Under the watchful eye of our board of senior management, our compliance group continually monitors corporate security policies and standards, new and pending laws that affect our industry, and regulatory compliance trends. The group closely monitors audit findings that assess adherence to compliance programs and provides recommendations for employee training program enhancements. The program includes:

  • Continual oversight and internal audit practices by LoanCare, ServiceLink and FNF corporate risk and compliance teams
  • Ongoing fortification and auditing of facilities, systems, data security, communication policies and internet protocols
  • Annual reviews by third-party rating agencies

MORE ABOUT WHO WE ARE


CREDENTIALS