Sales Inquiries

Please submit information for us to reach you.

Customer Support

We value our customers’ time and want to provide the highest level of service we can in servicing your loan. Our dedicated team of specialists in the Customer Care Center is eager to assist you in any way they can.

Visit Customer Care Center


LoanCare does not provide any type of financing, we only service the loans after they have closed with lenders that subcontract their home loan servicing to us. If you are interested in exploring your options, start by calling 800.274.6600 or visiting

Insurance Inquiries

For insurance inquiries, please contact our Insurance Department:

Direct dial to 1-866-822-0890.
To fax evidence of insurance, please call 843-413-7127.

Mail Mortgagee Clause/Insurance documentation to:

LoanCare, LLC
P.O. Box 202049
Florence, SC 29502-2049

Third Party Assistance

If you are a third party looking to assist one of our customers, please direct your inquiry as follows:

Lien Release Research:
Payoff requests can be made directly on our homeowner website.
Third Party Authorizations:
Successors in Interest: