Sales Inquiries

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Lenders and industry partners, thanks for your interest. We will be in touch soon. If you are a homeowner, please visit for customer support.
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Customer Support

We value our customers’ time and want to provide the highest level of service we can in servicing your loan. Our dedicated team of specialists in the Customer Care Center is eager to assist you in any way they can.

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LoanCare does not provide any type of financing, we only service the loans after they have closed with lenders that subcontract their home loan servicing to us. If you are interested in exploring your options, start by calling 800.274.6600 or visiting

Insurance Inquiries

For insurance inquiries, please contact our Insurance Department:

Direct dial to 1-866-822-0890.
To fax evidence of insurance, please call 843-413-7127.

Mail Mortgagee Clause/Insurance documentation to:

LoanCare, LLC
P.O. Box 202049
Florence, SC 29502-2049

Third Party Assistance

If you are a third party looking to assist one of our customers, please direct your inquiry as follows:

Lien Release Research:
Payoff Requests:
Third Party Authorizations:
Successors in Interest:

Have other questions?
Find answers at our Customer Care Center.

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Corporate Headquarters

LoanCare LLC
NMLS# 2916
3637 Sentara Way
Virginia Beach, VA 23452

Seller Finance Support

4330 W. Chandler Boulevard
Chandler, AZ 85226

For more information about Seller Finance products and services, please email

Interested? Let’s talk.

If you are a lender, please provide information below for us to contact you.

If you are a mortgage customer, visit our Customer Care Center.