Customer Service and Collections Positions Available
Come be part of something big! Simply send your resume to LCRecruiting@loancare.net with the subject “Collections CSRs” and someone from our team will be in touch to schedule a phone interview.
Customer Experience at LoanCare
Are you an experienced Customer Service professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks individuals with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidates are dynamic individuals who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.
Click here to search all of our current openings.
A Day in the Life
In these roles, you will…
- Assist homeowners with routine or complex issues and requests, in a call center environment
- Use an advanced telephony system
- Explain mortgage based process information
- Make decisions to resolve customer issues
- Navigate and enter data on a computer platform
- Provide exceptional customer service
Who You Are
- Enjoyment of speaking to customers over the phone
- An understanding of mortgage servicing; escrow, taxes, payment application
- Desire to help your peers, your team, and all around you because you are highly driven and lead by example
- Analytical ability to apply data and information to all processes and solutions
- Ability to provide consistent engagement in customer and brand experience
- COMPETITIVE COMPENSATION
- FLEXIBLE SCHEDULING
- ON-THE-JOB TRAINING
- STRONG BENEFIT PACKAGE
- OPPORTUNITY TO GROW YOUR CAREER QUICKLY
- PAID TIME OFF
Why Work At LoanCare?
Our people give us our heart and provide the passion behind everything we do for our clients and customers. To fully understand the LoanCare story, it’s best to hear some of their stories.
“The things I like most about working at LoanCare are the endless opportunities and positive work atmosphere. I have worked many jobs in the past and this is by far the job that has provided the most rewarding challenges, both personal and professional. I feel as though the Management Team here at LoanCare truly cares about your personal growth and ensures that you are surrounded by positive influence at all times. I can say it is the best job I have had!”- Christine S.
“I started at LoanCare on June 3rd. During my time at LoanCare, I have experienced what it feels like to have a career and not just a job. Coming from a background in customer service and not much mortgage experience, I was trained to know what I needed to succeed. Knowing that with enough hard work and knowledge, there is only up for me to go. To anyone thinking about joining us, I would let them know that achievements are within reach with support behind you. The supervisors are there to guide you when needed and praise you when doing well.”- Ashley L.
“I’ve been here since May of 2019. LoanCare has opened doors for me that I didn’t know existed. The training was excellent and I learn something new every day while on the job! I am very excited to continue my career with LoanCare as the sky is the limit, not only career wise and financially, but also growth as a well-rounded human being! I consider it a blessing to have this opportunity and I am very excited for what the future holds”:- Ken W.
LoanCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.