LoanCare has been recognized by Fannie Mae as a 2021 Servicer Total Achievement and Rewards™ (STAR™) Performer. Awarded to the top performing servicers since 2011, the Fannie Mae STAR Program is based on a continuous improvement model designed to promote servicing knowledge and performance excellence.
LoanCare is proud to receive the 2021 Fannie Mae STAR Performer in the General Servicing category for the sixth year and honored to gain distinction in Timeline Management. The award serves to acknowledge the commitment by LoanCare to advance the mortgage servicing experience through the intersection of people, process, data and technology innovation.
“Being able to support our customers with service beyond expectations is at the heart of what we do at LoanCare,” said Mike Blair, Executive Vice President and LoanCare COO. “We take our performance seriously and look forward to continuing to deliver a best-in-class servicing experience. To have our team’s hard work recognized by Fannie Mae in this way is an honor and confirmation of our dedication to the customers we serve.”
STAR Program participants are measured on the basis of their performance across three categories: General Servicing, Solution Delivery, and Timeline Management. Each servicer’s performance metrics are compared against the performance of other Fannie Mae loans with similar credit characteristics. LoanCare has partnered with government organizations like Fannie Mae for years to service FHA and VA loans, and currently serves as the emergency back-up provider for both Fannie Mae and Freddie Mac.
Join our winning team. Learn more about LoanCare’s career opportunities by visiting our careers page today.