LoanCare has been recognized by Fannie Mae as a 2023 Servicer Total Achievement and Rewards™ (STAR™) Performer in the General Servicing category. 2023 marks LoanCare’s seventh STAR recognition in General Servicing.
Awarded to the top performing servicers since 2011, the Fannie Mae STAR Program is based on a continuous improvement model designed to promote servicing knowledge and performance excellence. The 2023 program recognized a total of 32 mortgage servicers for competency, capacity, and overall performance. Servicers are evaluated based upon Fannie Mae’s Servicer Capability Framework (SCF) and are selected to participate in the STAR Program primarily based on total Fannie Mae servicing loan volume and the portfolio composition.
“Our servicing partners’ success is essential to achieving Fannie Mae’s goal of preserving homeownership and maintaining the safety and soundness of our business,” said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “We’re proud to recognize our top-performing STAR Program servicers and their commitment to ensuring operational excellence, reducing credit loss, and continuously improving the overall homebuyer experience.”
Being given the distinction of the Fannie Mae STAR in General Servicing is an affirmation of LoanCare’s commitment to providing service beyond expectations to our customers and clients, and one for which we are extremely proud.
