As a top national mortgage subservicer, LoanCare has been powering loan performance for mortgage companies, banks, credit unions, and private investors for over 30 years. We’ve navigated customers through booms, busts, and pandemics. We pivot. Adapting quickly to ever changing markets, regulatory environments and consumer expectations. During the pandemic, we helped nearly 250,000 families experiencing financial hardship keep their homes. Additionally, LoanCare has developed the best retention tools in the industry to help clients maintain and deepen their customer relationships.
With specialized focus in customer care, regulatory compliance and loss mitigation, LoanCare delivers stronger performing assets and customer retention while reducing overall cost. Exceptional customer service starts with our people. We provide personalized support and convenience, including a team of 600 highly trained customer care members located in call centers across the U.S. Our digital first mindset leads the industry in self-serve tools and educational resources. Robust compliance and risk infrastructure uses three lines of defense to exceed bank-level scrutiny.
In the past year LoanCare boarded 700,000 loans, handled over 4 million customer calls, and completed more than 80,000 lost mitigation solutions.
LoanCare produces extraordinary results by co-developing solutions with our clients. An approach that fuels servicing innovation. Our data analytics platform enables smarter decisions across the servicing spectrum while identifying risk and opportunity faster. Our retention program goes beyond private label capabilities to include email campaigns, predictive analytics, and account-based marketing strategies. A new division, Pathway Specialty Servicing™, operates independently from the LoanCare servicing model and has a team consisting of deep loss mitigation expertise with a mission to turn distressed loans into performing portfolios.