We manage operational challenges.
Our interim subservicing program helps relieve the ongoing headaches associated with selling loan servicing released in the secondary market. From the time the loan closes until it is service released, we will perform the critical functions you need.
- Reduce manpower by outsourcing tasks such as year-end reporting, payment processing and tendering customer calls
- Provide a better customer experience by transitioning borrowers more smoothly
- Experience better execution in the secondary market without the pressure of selling loans quickly
- Avoid boarding delays which may cause selling errors, late payments and first payment defaults
- Gain comfort knowing that all customer interactions are appropriately documented and in compliance with RESPA
- Alleviate borrower confusion by making welcome calls to clarify the lender relationship and payment submission process
How We Support You
Pre-Sale
- Borrower welcome letters
- Load loans into subservicing system
- Respond to borrower calls/inquiries
- Apply payments received
- Determine payment destination
- Support administration of multiple purchasers/investors
Post-Sale
- Receive and review seller/client purchase advice
- Coordinate loan transfer to destination purchaser/investor
- Assist in completing agency transfer forms
- Pay open escrow items and provide investor fund reporting, as applicable
- Send goodbye letters
- Facilitate escrow account fund transfers
- Provide monthly purchase advice status reports to sellers/clients
- Facilitate monthly payment remittances and reporting
Post-Release
- De-convert loan from subservicing system
- Respond to purchaser/investor calls and inquiries
- Prepare and mail year-end 1098 forms
Credentials
In addition to holding licenses in each state requiring one, LoanCare is an approved servicer for the U.S. mortgage industry.