About Us2025-06-12T11:25:29-04:00

About Us

Superior experience, scalable operations, portfolio visibility, rigorous compliance — or all the above. Whatever your objective, we have the expertise to support you.

Who We Are

LoanCare is a nationally recognized leader in full-service subservicing to the mortgage industry. Founded in 1983, we have been offering our expertise and best practices in providing servicing solutions for others since 1991. Combining strategic, technical and operational expertise with proven, disciplined approaches, LoanCare solutions get results. Our exceptional customer service starts with our people. We provide personalized support, including more than 1,200 highly trained staff in redundant call centers across the U.S. We do not view ourselves as an industry vendor, but as a strategic partner, and we look to co-develop successful relationships with our clients, built to last.

Our vision is to make the mortgage journey straightforward for homeowners to navigate and servicers to manage. We achieve this by coming to work every day with the mission to simplify the complex by leading with empathy and data-driven insight. This means walking in the shoes of our clients and customers, always looking for a way to improve their result.

We challenge ourselves to know what we’re doing well, and what can be done better, to ensure we continuously evolve and innovate.

Leadership

With decades of mortgage servicing experience, the executive leadership at LoanCare has navigated clients and homeowners through booms, busts, and pandemics. A comprehensive understanding of all subservicing dimensions ensures portfolios perform and compliance is met at each stage of the mortgage journey. Striving to continually improve results, the team has created a culture of empathy, innovation and data-driven insight.

Dave Worrall is the President of LoanCare. His passion for delivering experiences that exceed expectations has powered LoanCare’s service innovation, operational excellence and world class customer support.

Prior to joining LoanCare, Dave was President of RoundPoint Mortgage Servicing Corporation. Dave also held senior leadership roles in loan servicing at Citigroup, Fannie Mae and GMAC-RFC. While at Fannie Mae, Dave worked directly with the Department of the Treasury on the Making Home Affordable programs.

Dave earned his MBA from Texas A&M University as a Ford Distinguished Scholar. Dave also holds a bachelor’s degree in English from Florida State University.

Jim Lauter is LoanCare’s Chief Financial Officer. He leads accounting and finance teams in planning and reporting on business activities. Jim is focused on operating efficiencies, productivity improvements, quality assurance and compliance management. His procedures, requirements and guidelines ensure optimal operational performance for clients, investors and LoanCare.

Previously, Jim was the Chief Financial Officer at Home Loan Servicing Solutions and held senior financial roles at Mr. Cooper Group, Ocwen Financial Corporation and AT&T. Most recently, he leveraged his skills and expertise to assist clients with complex finance, accounting, capital markets, strategic and operational challenges for Strategic Financial Insights.

James earned his bachelor’s of business administration from Georgia State University.

Brent Potter is Chief Operating Officer at LoanCare. Brent has more than 23 years of experience in the mortgage industry, with expertise in servicing, default, and loss mitigation. Previously, Brent served as Executive Director of Operations at ServiceMac. In this role, he led a significant portion of their operation, implemented AI solutions, and improved cost to service by 20%. Brent has also held executive roles at HomePoint and Wells Fargo Home Mortgage. He has a bachelor’s degree in Business Administration from the University of Nebraska – Lincoln.

Chris Dooley is Chief Information Officer at LoanCare, providing leadership to incorporate innovative solutions to advance LoanCare’s technology strategy. Prior to joining LoanCare, Chris served as SVP, Senior Director of Consumer Lending IT at Fifth Third Bank. In this role, Chris oversaw consumer platforms and hybrid cloud services. He also led transformations at KeyBank and Traq, Ltd., where he developed new mortgage platforms and authored three patents. Chris holds a B.S. with Honors in Electrical Engineering and a Minor in Mathematics from the University of Dayton.​

Michael O’Connor is the General Counsel at LoanCare. He leads a team of legal specialists across all functions related to the financial services industry. Before joining LoanCare, Michael was Chief Legal Counsel of Mortgage at PNC Bank and held a senior position in the legal department of BBVA Compass Bank. He has also served as General Counsel of the Mortgage Bankers of Alabama for over 20 years and been a member of the Mortgage Bankers of America since 1989. Michael has a J.D. degree and a bachelor’s degree in business/organizational behavior from the University of Alabama.

Bill Long is Chief Risk Officer at LoanCare. In this role, Bill leads LoanCare’s Enterprise Risk Management department, managing the company’s risk governance framework and overseeing its risk assessments. He has more than 40 years of experience in legal, risk, compliance, and servicing roles. Bill began practicing law in 1985, representing financial institutions and financial regulators for over a decade through his private practice. Prior to joining LoanCare, Bill held leadership roles in risk, compliance, servicing operations, and legal at SunTrust, PHH, Cenlar, and USAA. He earned a bachelor’s degree from Emory University and a J.D. degree from the University of Tennessee College of Law.​

Linda Sams is LoanCare’s Chief Regulatory Affairs Officer. In this role, Linda manages the company’s relationships with regulators. She also offers support and guidance for LoanCare’s industry evaluations, ensuring these assessments are completed in accordance with various regulations. Linda has over 30 years of experience in the banking and mortgage industry. She has spent 23 years at LoanCare. Linda has experience in servicing management, internal audits, quality control, and third-party business reviews.

Suzanne Szymoniak is LoanCare’s Chief Compliance Officer. She oversees part of LoanCare’s risk structure and ensures regulatory changes and government legislation are incorporated into LoanCare’s daily operations. Suzanne has more than 10 years of experience in the legal and compliance industries. Before joining LoanCare, Suzanne served as interim CCO and Regulatory Change Attorney at RoundPoint Mortgage Servicing. She has also served as Assistant Vice President of Operations Management at Bank of America. Suzanne received her J.D. degree from the University of Pittsburgh School of Law and her bachelor’s degree from PennWest California.

David Vida is LoanCare’s Chief Revenue Officer. In this role, David leads LoanCare’s sales and business development strategies, forging key relationships, and identifying new opportunities for revenue growth and expansion. David has over 30 years of experience in mortgage servicing and subservicing.

Previously, David held leadership positions with Weston Portfolio Group and Computershare Loan Services.

Jerry is Senior Vice President of Performance Management. In this role, Jerry provides the strategic direction for transforming performance reporting, portfolio insights and capabilities in data analytics. Jerry has over 25 years of experience in developing data-driven solutions for the financial services industry.

Previously, Jerry held leadership positions with Nationstar Mortgage, JP Morgan Chase and Fannie Mae.

Jerry earned has bachelor’s of science in Mathematics from the College of Charleston.

Doreen Schaar is the Division Senior Vice President of Loan Administration at LoanCare. Doreen focuses on the needs of clients to optimize their transfer experience. She has over 13 years of subservicing experience and spent more than seven years at LoanCare. Prior to joining LoanCare, Doreen served as Senior Vice President of Loan Administration (Conversions and Escrow) at ServiceMac where she developed a new client implementation process. Previously, Doreen served as Vice President of Escrow Administration at Flagstar.

Tim O’Bryant is the Division Senior Vice President of Business Transformation at LoanCare. Tim oversees a team dedicated to managing enterprise-wide initiatives focused on four key areas within LoanCare: Regulatory Change Management; Enterprise Change Management; Customer Digital Experience; and The Innovation Lab – LoanCare’s annual internal process improvement forum. Tim has over 25 years of experience in the mortgage and consumer banking industry and has been with LoanCare for over 10 years serving in mortgage default Collections, Loss Mitigation, Bankruptcy and Foreclosure, as well as Customer Service and mortgage servicing. Prior to joining LoanCare, Tim was Assistant Vice President and Unit Manager at HSBC Mortgage Services. Tim is an alumni of University of South Florida.

David Bench is the Division Senior Vice President of Customer Service at LoanCare. He oversees all aspects of LoanCare’s customer care center. David has over 20 years of experience servicing large national mortgage portfolios. Prior to joining LoanCare, David was Vice President of Customer Interaction at Cenlar where he managed the company’s multi-site customer service call center, email, and chat operations.

Michelle Anderson is the Senior Vice President of Client & Investor Relations at LoanCare. Acting as an advocate for clients and agencies assessing risks, facilitating problem resolution and driving achievement of their key strategic business initiatives, Michelle provides oversight and management for Account Executive teams responsible for managing the day-to-day relationships with LoanCare’s clients. Michelle has over 20 years of diversified experience in the mortgage industry including key management roles in Client and Investor Relations, Exam Management, Performing Loan Servicing, Loss Mitigation and Default Servicing operations.

Social Responsibility

We are a diverse team of individuals who believe in the dream of home ownership. We understand the ongoing complexities of what is for many their largest financial and most personal possession, and we are passionate about supporting the communities in which we live and work.

Our team members are empowered to volunteer with organizations they feel connected to, and as a company we work together with our clients to find ways we can make a positive impact where it’s needed most.

Empathy

Putting ourselves in the shoes of our clients and homeowners.

Innovation

Challenging the status quo to advance outcomes.

Insight

Empowering data-driven decisions across the spectrum.

Diversity, Equity & Inclusion Statement

We know that the secret to our success is our people.

By accepting each of our team members for who they are, we are creating a culture based on respect, and that respect paves the way for everyone to do their best work. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and Company achievements as well. Through an emphasis on inclusivity, LoanCare celebrates the broad diversity and rich heritage of our staff, clients, and customers to attract top talent, provide empathetic service, and establish a sense of belonging for everyone.

Serving our customers, celebrating each other. Respect for all.

Credentials

LoanCare, a direct subsidiary of Fidelity National Financial, is a leading national subservicer focused on optimizing asset performance while delivering a superior borrower experience. We work with a variety of client types including mortgage companies, Wall Street investors, community banks, government entities, credit unions and non-profits.

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Delivering exceptional service.
Building innovative technologies.
Driving superior performance.

Exceeding expectations every day.

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