About Us2024-01-03T08:15:12-05:00

About Us

Superior experience, scalable operations, portfolio visibility, rigorous compliance — or all the above. Whatever your objective, we have the expertise to support you.

Who We Are

LoanCare is a nationally recognized leader in full-service subservicing to the mortgage industry. We have been offering our expertise and best practices in providing servicing solutions for others since 1991. Combining strategic, technical and operational expertise with proven, disciplined approaches, LoanCare solutions get results. Our exceptional customer service starts with our people. We provide personalized support, including more than 1,200 highly trained staff in redundant call centers across the U.S. We do not view ourselves as an industry vendor, but as a strategic partner, and we look to co-develop successful relationships with our clients, built to last.

Our vision is to make the mortgage journey straightforward for homeowners to navigate and servicers to manage. We achieve this by coming to work every day with the mission to simplify the complex by leading with empathy and data-driven insight. This means walking in the shoes of our clients and customers, always looking for a way to improve their result.

We challenge ourselves to know what we’re doing well, and what can be done better, to ensure we continuously evolve and innovate.

Leadership

With decades of mortgage servicing experience, the executive leadership at LoanCare has navigated clients and homeowners through booms, busts, and pandemics. A comprehensive understanding of all subservicing dimensions ensures portfolios perform and compliance is met at each stage of the mortgage journey. Striving to continually improve results, the team has created a culture of empathy, innovation and data-driven insight.

David Worrall

Dave Worrall is the President of LoanCare. His passion for delivering experiences that exceed expectations has powered LoanCare’s service innovation, operational excellence and world class customer support.

Prior to joining LoanCare, Dave was President of RoundPoint Mortgage Servicing Corporation. Dave also held senior leadership roles in loan servicing at Citigroup, Fannie Mae and GMAC-RFC. While at Fannie Mae, Dave worked directly with the Department of the Treasury on the Making Home Affordable programs.

Dave earned his MBA from Texas A&M University as a Ford Distinguished Scholar. Dave also holds a bachelor’s degree in English from Florida State University.

Mike Blair

Mike Blair is Executive Vice President and Chief Operating Officer. Mike’s one mission, one team approach has led to the development of an exemplary operations support team. Mike brings more than 30 years of experience in the mortgage industry to his role with deep expertise in servicing, default, and loss mitigation.

Mike previously served as Chief Administrative Officer for LoanCare, responsibilities included the strategic direction of subservicing technologies. Prior experience includes executive roles with Cenlar and Key Bank.

Mike earned his bachelor’s degree in Business Management from St. Joseph’s College.

Vicki Brown is Executive Vice President of Client Relations. Vicki has spent 25 of her 32 years in the servicing industry with LoanCare. She leads a team of relationship management specialists focused on driving operational excellence for LoanCare’s most important affiliations, our subservicing clients.

Vicki oversees all aspects of client relations from the sales process and solution implementation to ongoing program management.

David Callahan

David Callahan is Executive Vice President and Chief Information Officer. He has over 30 years of experience leading major digital transformation, technology due diligence and delivering powerful B2C and B2B solutions. David provides strategic leadership to ensure operational services to the business are being supported in a timely, impactful and cost-effective manner.

Previously, David served as SVP of Mortgage Servicing Technology at Mr. Cooper. He was responsible for the modernization and digital transformation of technology including mobile and cloud services. Results increased operational efficiency, enhanced cyber security, data management and analytics.

David earned his MBA in Technology Management at the University of Washington, Michael G. Foster School of Business.

Michael O’Connor

Michael O’Connor is Executive Vice President and General Counsel. He leads a team of legal specialists across all functions related to the financial services industry.

Previously, Michael was Chief Legal Counsel of Mortgage for PNC Bank and held a senior position in the legal department of BBVA Compass Bank. His responsibilities spanned all legal aspects of their mortgage division.

During his 22 years in private practice, Michael advised most of the major mortgage lenders in the Southeastern United States. He served as General Counsel to the Mortgage Bankers of Alabama for over 20 years and has been active in the Mortgage Bankers of America since 1989.

Michael earned his Juris Doctorate from the University of Alabama’s School of Law, and obtained an undergraduate degree in Labor Relations/Organizational Behavior from the University of Alabama’s Culverhouse College of Commerce.

Jim Lauter is Executive Vice President and Chief Financial Officer. He leads accounting and finance teams in planning and reporting on business activities. Jim is focused on operating efficiencies, productivity improvements, quality assurance and compliance management. His procedures, requirements and guidelines ensure optimal operational performance for clients, investors and LoanCare.

Previously, Jim was the Chief Financial Officer at Home Loan Servicing Solutions and held senior financial roles at Mr. Cooper Group, Ocwen Financial Corporation and AT&T. Most recently, he leveraged his skills and expertise to assist clients with complex finance, accounting, capital markets, strategic and operational challenges for Strategic Financial Insights.

James earned his bachelor’s of business administration from Georgia State University.

Bill Long is Executive Vice President and Chief Risk Officer. In this role Bill leads the Enterprise Risk Management Department, including Risk, Compliance, Service Provider Oversight, Quality Assurance, and Quality Control. He maintains a comprehensive risk governance framework, overseeing risk assessments and ensuring the company operates within its risk appetite. Bill coordinates activities across the organization to ensure all policies and procedures appropriately reflect, and are compliant with, all applicable laws, regulations, and rules.

Prior to joining LoanCare, Bill held leadership roles in risk, compliance, servicing operations, and legal at SunTrust, PHH, Cenlar, and USAA. Bill received his bachelor’s degree from Emory University and his Doctor of Jurisprudence from the University of Tennessee College of Law.

Jerry McCoy

Jerry is Senior Vice President of Performance Management. In this role, Jerry provides the strategic direction for transforming performance reporting, portfolio insights and capabilities in data analytics. Jerry has over 25 years of experience in developing data-driven solutions for the financial services industry.

Previously, Jerry held leadership positions with Nationstar Mortgage, JP Morgan Chase and Fannie Mae.

Jerry earned has bachelor’s of science in Mathematics from the College of Charleston.

Kevin is Head of Strategy and Business Development for LoanCare. In this role he leverages his over 20 years of experience in the financial services industry to build relationships and servicing solutions which bridge the objectives of LoanCare and its partners to achieve winning solutions.

Prior to joining LoanCare, Cooke was SVP of Strategic Partnerships for Auction.com and held executive roles at Altisource Portfolio Solutions, LenderLive, AMS Servicing, and Mortgage Outreach Services.

Social Responsibility

We are a diverse team of individuals who believe in the dream of home ownership. We understand the ongoing complexities of what is for many their largest financial and most personal possession, and we are passionate about supporting the communities in which we live and work.

Our team members are empowered to volunteer with organizations they feel connected to, and as a company we work together with our clients to find ways we can make a positive impact where it’s needed most.

Empathy

Putting ourselves in the shoes of our clients and homeowners.

Innovation

Challenging the status quo to advance outcomes.

Insight

Empowering data-driven decisions across the spectrum.

Diversity, Equity & Inclusion Statement

We know that the secret to our success is our people.

By accepting each of our team members for who they are, we are creating a culture based on respect, and that respect paves the way for everyone to do their best work. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and Company achievements as well. Through an emphasis on inclusivity, LoanCare celebrates the broad diversity and rich heritage of our staff, clients, and customers to attract top talent, provide empathetic service, and establish a sense of belonging for everyone.

Serving our customers, celebrating each other. Respect for all.

Credentials

LoanCare, a direct subsidiary of Fidelity National Financial, is a leading national subservicer focused on optimizing asset performance while delivering a superior borrower experience. We work with a variety of client types including mortgage companies, Wall Street investors, community banks, government entities, credit unions and non-profits.

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If you are a mortgage customer, visit our Customer Care Center.

Delivering exceptional service.
Building innovative technologies.
Driving superior performance.

Exceeding expectations every day.

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