LoanCare’s success in this business is dependent in large part upon our employees, therefore, we strive to attract and retain the best talent available. We offer competitive pay and benefits, including health and wellness programs. Our employees enjoy work facilities that feature state-of-the-art technology, and our employees undergo extensive training so they can advance their individual careers, while helping LoanCare achieve its business goals.

LoanCare is also involved in several community outreach programs to further enrich our employees and our surrounding communities.

Career Spotlight!
Join Our Remote Call Center Team – Mortgage Support Roles

Looking for a rewarding career in mortgage servicing? LoanCare is hiring Customer Experience Specialists and Mortgage Loan Counselors to deliver exceptional service to homeowners nationwide. These full-time, remote positions offer competitive pay, comprehensive training, and the chance to make a real impact.

Customer Experience Specialist (Mortgage Call Center Representative) – Remote

• Role: Assist homeowners with routine and complex inquiries in a fast-paced call center environment.
• Responsibilities: Handle inbound/outbound calls, resolve issues, explain mortgage processes, and ensure top-tier customer service.
• Qualifications: High School Diploma (required), strong communication skills, attention to detail, and problem-solving ability.
• Preferred: 2+ years of call center experience and basic mortgage knowledge.

Mortgage Loan Counselor (Collections) – Remote

• Role: Manage delinquent mortgage accounts, negotiate payment arrangements, and ensure compliance with regulations.
• Responsibilities: Contact borrowers, offer loss mitigation options, maintain accurate records, and meet performance goals.
• Qualifications: High School Diploma (required), 2+ years in collections or call center, strong negotiation skills, and familiarity with mortgage servicing systems.
• Preferred: Degree in Business/Finance, bilingual (Spanish), and knowledge of FHA/VA loans.

Why Join LoanCare?

• Remote Work: We provide the equipment; you need a quiet workspace and high-speed internet.
• Training: Comprehensive remote training to set you up for success.
• Competitive Pay: Customer Experience Specialist roles start at $20/hr. Collections roles start at $22/hr with bilingual differential available.
• Strong Benefit Package
• Opportunity to Grow Your Career Quickly
• Paid Time Off

Exclusive Retention Bonus Program

Employees hired into these roles between January 1, 2026 and March 31, 2026, may be eligible to receive a $1,000 retention bonus after completing six months of continuous employment in good standing.

Click the button below to check out open positions and submit your application.