SUBSERVICING
Built for Member Success

  • Custom solutions for diverse loan products
  • End-to-end white label experience
  • Locked in cost-to-service rate
  • Highly rated HELOC subservicing
  • Account-based retention marketing
  • Rigorous compliance, risk and fraud controls

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Ava

Omnichannel Member Support

Our solutions are designed to seamlessly integrate with your credit union’s lending operations, providing comprehensive support through our call center, intelligent chatbot, self-service portals, and digital mortgage servicing tools. We aim to deliver exceptional service tailored to your members’ needs, ensuring convenience and satisfaction at every touchpoint. Partner with us to elevate your member support and streamline your mortgage servicing processes.

Regulatory and Compliance Expertise

We understand the unique regulatory challenges faced by credit unions. Our proactive compliance management services are specifically tailored to navigate the complex regulatory environment in which you operate. We ensure that your credit union remains compliant with all relevant regulations, providing peace of mind and allowing you to focus on serving your members. Leverage sophisticated data intelligence through our LoanCare AnalyticsTM platform to deliver tailored financial guidance and relevant product offers to members for years following loan origination.

Our revolutionary technology, and the transparency it provides, enables all business stakeholders to predict opportunity and risk resulting in faster, more informed decisions across the servicing spectrum.

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Customizable Loss Mitigation & Retention Solutions

Our specialized portfolio recapture and member retention programs are designed to meet the unique needs of credit unions. Our customizable loss mitigation solutions help you effectively manage risk and retain valuable members, ensuring the stability and growth of your portfolio. Partner with us to create tailored strategies that safeguard your assets and foster long-term member loyalty. Whether navigating interim financing, servicing HELOC loans, reducing operational costs or generating new revenue, our cutting-edge technology ensures effortless portfolio management across diverse mortgage types, products, investors, and members.