CREDIT UNIONS

LOANCARE OFFERS EXPERTISE AND BEST PRACTICES IN PROVIDING A PREMIER SUBSERVICING PROGRAM FOR CREDIT UNIONS


LoanCare, a ServiceLink company, is a leading national provider of full-service and interim subservicing to the credit union industry. LoanCare has developed strong partnerships with a number of local, regional and national credit unions and we have an understanding of how important it is to deliver exemplary service to credit union members. For this reason, we have invested heavily in technology and skilled servicing professionals to deliver the superior subservicing program your members deserve. In addition, LoanCare has existing relationships with credit union service organizations (CUSOs) to provide mortgage subservicing support for their credit union clients. We have the ability to add significant value to CUSOs that specialize in origination services by enabling them to add servicing to the menu of services they offer their client base.

LoanCare is focused on helping our credit union clients provide a customized member service experience. Together, our extensive industry experience, established best practices, scalability to meet growth demands and strict regulatory compliance focus will help you meet your business objectives. In addition, LoanCare’s quality monitoring program assures that our associates are treating your members with courtesy, dignity and respect while they endeavor to resolve member issues on the first call. Our first call resolution philosophy is powered by a combination of comprehensive training of our member services group, our award winning technology, quality monitoring and analytics.

PRIVATE LABEL SOLUTIONS


From simply placing your name and logo on the monthly billing statements to branding our borrower-facing website, LoanCare offers a variety of private label options that are among the best in the industry. The greater emphasis we place on your name helps you to enhance your member relationships and promotes stronger brand recognition. The result is increased member retention and opportunity for repeat business.

LOANCARE'S FULL SUITE OF CREDIT UNION SUBSERVICING SOLUTIONS

Subservicing

Subservicing

Working with LoanCare to service your mortgage loan portfolio allows you to accommodate changes in volume without needing to scale human resources and technology as a result.

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Component Servicing

Component Servicing

LoanCare “unbundles” our sub servicing offerings so that you can pay for only the services that you need.

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Other Services

Other Services

LoanCare provides additional services to credit union members to assist with operational challenges they may be unable to handle on their own.

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