LOANCARE OFFERS EXPERTISE AND BEST PRACTICES IN PROVIDING A PREMIER SUBSERVICING PROGRAM FOR CREDIT UNIONS
LoanCare, a ServiceLink company, is a leading national provider of full-service and interim subservicing to the credit union industry. LoanCare has developed strong partnerships with a number of local, regional and national credit unions and we have an understanding of how important it is to deliver exemplary service to credit union members. For this reason, we have invested heavily in technology and skilled servicing professionals to deliver the superior subservicing program your members deserve. In addition, LoanCare has existing relationships with credit union service organizations (CUSOs) to provide mortgage subservicing support for their credit union clients. We have the ability to add significant value to CUSOs that specialize in origination services by enabling them to add servicing to the menu of services they offer their client base.
LoanCare is focused on helping our credit union clients provide a customized member service experience. Together, our extensive industry experience, established best practices, scalability to meet growth demands and strict regulatory compliance focus will help you meet your business objectives. In addition, LoanCare’s quality monitoring program assures that our associates are treating your members with courtesy, dignity and respect while they endeavor to resolve member issues on the first call. Our first call resolution philosophy is powered by a combination of comprehensive training of our member services group, our award winning technology, quality monitoring and analytics.
THE LOANCARE ADVANTAGE
- Deploys a world class call center
- Provides extensive training to our member service representatives
- Performs welcome calls when loans board to engage the member and build rapport
- Hosts a member advocacy site as a secondary venue for members to be heard
- Sends automated email notifications to members to reduce the need for members to track and follow up on standard mortgage transactions (escrow payments and disbursements and tax and insurance disbursements)
- Deploys skills based call routing technology in our call center to allow for more efficient call handling and reduced call transfer
- Offers an advanced borrower-facing website in either English or Spanish
PRIVATE LABEL SOLUTIONS
From simply placing your name and logo on the monthly billing statements to branding our borrower-facing website, LoanCare offers a variety of private label options that are among the best in the industry. The greater emphasis we place on your name helps you to enhance your member relationships and promotes stronger brand recognition. The result is increased member retention and opportunity for repeat business.
LOANCARE'S FULL SUITE OF CREDIT UNION SUBSERVICING SOLUTIONS
Working with LoanCare to service your mortgage loan portfolio allows you to accommodate changes in volume without needing to scale human resources and technology as a result.
LoanCare “unbundles” our sub servicing offerings so that you can pay for only the services that you need.