LoanCare® is stepping up its game in mortgage servicing with two new enhancements to its Digital Retention Platform: Paid in Full Monitoring and RateTrak. These tools are designed to help lenders better understand borrower behavior and proactively retain customers.
Paid in Full Monitoring, part of the LoanCare Analytics™ platform, gives lenders a deeper look into loans that have been paid off—whether due to a home sale or refinance. It tracks where those loans go and highlights competitive risks and opportunities. With insights like interest rate trends, payoff timing, and geographic data, lenders can fine-tune their retention strategies with precision.
RateTrak is a homeowner-facing tool that lets users set a target interest rate or monthly payment goal. If rates drop to their desired level, they’ll get an alert—giving lenders a chance to reach out at just the right time. This feature will be available in Q4 2025, through the LoanCare Homeowner Portal.
These additions build on LoanCare’s commitment to helping clients optimize portfolio performance without competing for customer relationships. With the option for fully private-labeled subservicing, branded communications, and self-serve digital experiences through the Refinance Center and My LoanCare Go app, lenders stay top of mind throughout the servicing journey.
To learn more about how LoanCare supports lender retention goals contact us today. You can also stay updated with the latest LoanCare news by following us on LinkedIn.
