Eric Seabrook, VP, Business Development, discusses the future of mortgage servicing for National Mortgage Professional, sharing his perspective on the year ahead, the use of artificial intelligence (AI) in loan servicing, how innovations in technology improve the customer experience, and more.
“With a growing national malaise seemingly invading every form of media, it may be hard to see the silver lining among the clouds. Yet, when we look at 2024 through the eyes of mortgage servicing, there is hope on the horizon particularly as the industry continues to embrace technology to advance the servicing experience,” says Seabrook. The future of servicing relies on blending cutting-edge technology with a personal touch.
Read more for how to be proactive in assessing the needs of the industry to provide stable, long-term solutions to clients and homeowners to support their goals. While AI has the potential to be transformative, at the end of the day, it’s all about relationships.
